As we all know, the world is in the middle of a pandemic which is shutting down schools, businesses, travel and in some instances cities. The travel industry has been largely impacted and we have seen unprecedented closures like Disney Parks and Universal Parks, cruise lines docked and resorts closing their doors. All of these closures are not just a disappointment for families counting down to their vacations but also are costing families additional time to rebook or cancel and extra money in some cases as well as putting a lot of stress and pressure on customer service reps for the businesses trying to help accommodate guests as best as possible while still worrying and caring for their own families. So how can booking through a travel planner help in times like this? Let me share with you what I, as well as other travel planners, have been doing since rumors of closures and quarantines started (before actual closures began).
Since talk of the coronavirus began, I started watching the official announcements from all of the vendors where I book clients vacations. It’s been important to watch for official updates and not stress about the rumors, my social media feeds are still full of them and they drive me crazy because they unnecessarily cause more stress and frustration to the public. I receive official updates from Disney Travel, Universal and SeaWorld which are where all of my currently booked guests are headed. I also receive updates from my affiliated agency, Academy Travel, who has direct points of contact at each of these places and can get updates directly from them as well.
Disney Parks rarely, if ever, close for an extended period of time so news of Disneyland and then Disney World closing for several weeks was major news! Unfortunately I do have guests that were only a few days from traveling and then received the news that their vacation needed to be rebooked, I have many guests anxiously waiting to hear if they will need to rebook their upcoming vacations. The first few days after the announcement, the wait time to reach a Disney agent to rebook or cancel was over 3.5 hours and that was IF you could even get through or if the call didn’t drop after waiting an hour or so. Since my guests booked with me, they didn’t have to wait on hold for over 3 hours or keep trying to get through. All they had to do was let me know what they wanted to do and I did the rest. Please know, that once I was able to get through to Guest Relations and Customer Service cast members, they were still very helpful and I appreciate all of their hard work during this time also!
Since many people are not planning their next vacation with everything going on right now, I’m taking advantage of this time to do additional training, become certified for other cruise lines and resorts and working on additional items that will be helpful to my travel clients. I’m taking virtual tours of places I haven’t traveled to yet and finding new places to recommend to my clients. I’m also staying up to date on new announcements with the companies I work with currently on changes or offers for future travel.
I am thankful to get to do what I love as a way to not only help support my family, but to help others plan a vacation that will be meaningful to them. Even though these are difficult times, this will pass and we will be back to traveling (hopefully soon). If you haven’t booked with a travel planner in the past I encourage you to look into it, we are here to help take the work off of our guests so they can relax and enjoy! Please check out my FaceBook and Instagram pages for more information about my travel services, and please know that there are no hidden or extra fees for my services. Stay safe everyone!